Site Terms & Conditions.

By Booking via our website you are accepting all terms and conditions.

CHANGES DUE TO CORONAVIRUS – COVID 19

The following changes apply to 2021 bookings and supersede our standard terms and conditions.  Based on government guidance and legislation we may need to change these at short notice.

Book with confidence

If we have to close due to coronavirus, your local area is subject to lockdown, if you cannot travel due to self-isolation or because you have developed symptoms:

  • We will change your booking to another date in 2021 (subject to availability) or we will refund you in full

Symptoms before you travel

We want to keep everyone safe, so please do not travel if you are feeling unwell or are displaying any symptoms of Coronavirus.  Please get in touch about your booking and we’ll do our best to help. 

Symptoms whilst on site

Get in touch and let us know as soon as you can.  We will need to record that you have potential symptoms, so please ensure you call, text or email us so we can support you and adhere to government guidelines.

If you are well enough to travel, you will be asked to go home to self-isolate, avoiding public transport

Should you feel too unwell or be unable to leave, we will ask you to isolate in your accommodation and we will support you as appropriate.

 

Arrival and check-in

Pitches are allocated on a first come first served basis we will meet you from a safe distance at the campsite entrance to assist if needed.

You must pay in full before your arrival.  If you decide to extend your stay or need to make a payment at the campsite we will have contactless options for payment.

Social distancing on site

We have reduced campsite capacity and our pitches will be well spaced out.  We do ask that you stick to the social distancing and hygiene guidelines whilst on-site, taking particular care around any shared facilities.

  • Stick to 2m+ distancing from other people outside of your party
  • Don’t gather in groups outside of your bubble
  • Please follow any current guidelines we provide for safe use of any of the facilities

The safety of all our guests and staff is our number one priority so anyone not adhering to the guidelines will unfortunately be asked to leave.

 

 

Hand washing, hand sanitising and masks

We will be providing hand sanitiser at our shared facilities.  However, we do ask that you bring your own and to follow the recommended hand washing guidelines whilst on-site.

https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/

Mask wearing on site will be in line with current government guidance.

Your Privacy and data

In addition to our standard privacy policy we may need to share your booking data as part of the government track and trace system.  This data will be held for a minimum of 21 days.

FOR FURTHER INFORMATION PLEASE SEE BELOW LINK

https://gov.wales/covid-19-alert-levels  

1. Definitions

1.1 When the following words are used in these Terms and Conditions, this is what they will mean: “Terms”: these terms and conditions. “Campsite”, “We”, “Us”, “Our”: Llandyn Holiday Park, Pengwern Hall, Llangollen, Denbighshire, LL20 8AW Should this be the address of the site? If so it should be Llandyn Holiday Park, Llandyn, Llangollen, LL20 7UH. “Website”: www.llandyn.wales “Booking”: a booking request submitted to Us via Our Website, email, phone, post or in person. “Arrival Date”: the date on which your booking commences and you are due to arrive at the site. “Prices”: the cost of Our services as detailed on the Website.

2. Contract

2.1 These Terms and Our price list set out the entire agreement between you and Llandyn Holiday Park for the supply of Our services to you. Only these Terms shall apply to Our contract with you.

2.2 Please check that the details in these Terms and your Booking are complete and accurate before you submit your Booking.

2.3 By submitting a Booking you are deemed to have accepted these Terms.

2.4 We reserve the right to change these Terms including terms related to any new policies on the main camping page at any time and any such changes will take effect immediately when posted on the Website, at the Campsite, or otherwise brought to your attention. You are bound to this by booking.

2.5 In addition to these Terms, you must comply with the Rules below.

2.6 If you do not adhere to our Terms and rules or fail to pay for your accommodation, you will be in breach of your contract and will be made to leave.

2.7 A booking cannot be made for more than 28 days. No long term lets or seasonal pitches are available.

2.8 These terms and conditions may change at any time and any new conditions or amendments will apply to your booking.

3. Making a Booking

3.1 You can either book online, via email, via the telephone number displayed on Our Website or in person.

3.2 Bookings are not transferable to another party.

3.3 When making a booking you agree that you or at least one member of your party is twenty one (21) years or over, you have the authority of all persons in your party to book on their behalf, you accept these Terms & Conditions and you agree to be responsible for any loss or damage caused by any member of your party.

3.4 Advance bookings may at times be subject to minimum stay periods. These vary by season and please refer to Our Website for further details.

3.5 The Campsite is to be used for recreational camping and caravanning only.

3.6 If you are part of a group booking of 6 people or over, you must phone us before making a booking otherwise you may be refused entry on arrival.

3.7 A booking can be made for camping as holiday accommodation only, for a maximum of 28 days.

3.8 You must be able to provide proof of booking on arrival, either a printed confirmation or a screen shot on a mobile device.

4. Rules

You, together with all members of your party, are required to comply with the following rules:

4.1 We reserve the right of admission. We only accept responsible campers that are considerate to fellow campers/guests and be respectful of the environment.

4.2 All children must be closely supervised by an adult due to moving farm machinery and livestock nearby.

4.3 If you bring a dog, this remains your responsibility at all times, must be on a lead and not left unattended. Dogs are limited to a maximum of two per party and will incur an additional charge, they must be exercised away from the main camping areas. You are responsible for any mess, which should be cleared up and disposed of immediately. You will be asked to put your dog on a lead if it is seen roaming free around the camping area or any other area on the farm.

4.4 There must be no loud or disrupting noise after 22:00 before 08:00.

4.5 All tents must be non-permanent. VW type, small vans are accepted.

4.6 Leave your accommodation as you found it, ie: no litter or damage. You will be liable for any damages or excess cleaning caused to any of our property and will be charged.

4.7 Music players/radios must be kept to a reasonable volume and then switched off by 22:00.

4.8 No fireworks, chinese lanterns, guns or weapons.

4.9 No hen/stag parties or weddings.

4.10 Drunk, disorderly or abusive behaviour will not be tolerated. We reserve the right to ask you to leave should this occur.

4.11 We cannot accept responsibility for your possessions or any personal injury of any kind sustained while on Our land, subject to Section 8 – Liability. You must not stray into fields or buildings around the farm. This is for your own personal safety.

4.12 No pitches are reserved and are allocated on a first come, first serve basis.

4.13 No open fires are allowed. BBQs are permitted if raised off the ground to protect the grass.

4.14 You are liable at all times for any fires, BBQs and other activities undertaken around the site. We do not allow open fire of any sort inside your tent/unit due to the high risk of carbon monoxide poisoning.

4.15 Whilst on Our land, you and any members of your party must not enter any buildings apart for the toilet/shower block, or climb over any dry stone walls, fences or barriers.

4.16 Any accidents on Our land must be reported to a member of staff so We can log them in Our Accident Book.

4.17 Check in is not before 14:00, you may be liable to a fee of £10 if you arrive before this time or you may be asked to leave and come back at 14:00. You must vacate your chosen accommodation by 12:00 on your departure day promptly, unless a late check out has been granted by prior agreement, please ask the site management.

4.18 You must keep to the 5mph speed limit on our farm and site for your own and others safety.

4.19 You must take large items of rubbish away with you i.e. broken, tents, cardboard, chairs etc. Only general food waste and packaging is to be disposed of in our bins. You may be liable to a £40 charge if we end up having to dispose of bulky items.

4.20 We do not offer any sort of storage facility for caravans or tents. If you do leave your property on our site, we will make reasonable attempts to contact you and after 21 days it will be sold and we will take the value of storage costs from the sale.

4.21 You must leave a gap of 6m between all units. This is a legal requirement. You may be asked to move your tent/unit if pitched too close to another. 3m is acceptable for groups.

4.22 We do not mind day visitors onsite, however we must be notified of all visitors onsite. Visitors can be onsite between 14:00 and 21:00 only.

4.23 There are natural hazards such as waterways, tree roots, rocks and limited lighting after dark. By y Booking and coming to stay you agree to be responsible for your children, pets and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to the environment.  In particular, the River Dee is a beautiful and exciting river but does flow fast so please take care. Please supervise children and dogs at all time. 

5. Prices

5.1 The prices are based on a nightly rate unless otherwise stated. Prices include VAT at the current prevailing rate.

5.2 Whilst we will make every effort to ensure that our prices remain unchanged, they may be amended at any time.

5.3 Prices do not include any additional services, features and facilities unless expressly stated.

5.4 Promotions, deals or discounted offers are subject to availability and cannot be used in conjunction with any other offer or discount and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after such time a booking is made.

6. Payment

6.1 Credit or debit card payments are preferred in advance of arrival and online. If the booking was not made online then we accept payment by credit or debit card or cash on arrival. Pre-payment is advised to reserve your booking, as we cannot guarantee availability to ‘walk in’ customers.

6.2 Non-payment renders your contract with us as invalid and you will be asked to leave the site.

7. Cancellation, refunds and amendments to your booking

7.1 If you want to amend your booking, you must notify us as soon as possible. Subject to availability and the conditions below, amendments to your booking can be made free of charge if you notify Us before the 14 days prior to your Arrival Date. If the amendment increases the price of your booking, the increased amount will be charged

7.2 If you want to amend your booking within the 14 days prior to your Arrival Date, a £20 fee will be charged on top of any price increases as a result of the amendment.

7.3 You may cancel your booking at any time. We do not offer refunds for cancelled bookings, unless a minimum of 2 months notice is given with a valid reason (you will be charged an admin fee to cover our costs). We offer an amendment policy only (7.1, 7.2 and 7.6).

7.4 The full balance of your booking must be paid in full before pitching.

7.5 A booking can only be amended once.

7.6 No booking amendments will be accepted by Us within the 7 days prior to your Arrival Date.

7.7 We do not accept poor weather as a reason for cancellation/rebooking, unless it is deemed as unsafe and risk to public safety i.e. flooding, hurricanes and other extreme weather conditions in which case you will be contacted and offered an alternative.

8. Liability

Please read this section as it is important that you understand what you are agreeing to.

8.1 Nothing in this section limits or attempts to limit our liability for death or personal injury caused by Our negligence or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude Our liability.

8.2 If we fail to comply with these Terms we are responsible for loss or damage you suffer that is a direct and foreseeable result of Our failure or Our negligence. We shall not be responsible for any losses that you suffer that are indirect or not foreseeable, including, but not limited to, loss of income or revenue, loss of business and loss of anticipated savings.

8.3 Where we are responsible for your loss, Our maximum liability shall be no more than to refund the amount paid by you for the holiday.

8.4 As Our Campsite is located in a rural environment, we do not accept responsibility for any damage, injury or inconvenience caused by livestock, plants, trees, wildlife or weather. We advise you to have the relevant insurance.

8.5 Should any of the vehicles owned by your party get stuck and require assistance or towing, we shall not be held responsible for any damage caused to the vehicle(s). You should check that your insurance cover will allow secondary towing. There may be a charge for this service of £10.

8.6 We do not accept responsibility for anything that adversely affects your holiday that is outside of Our control. We advise you to have suitable travel insurance.

8.7 These Terms are governed by the laws of England and Wales.

9. GDPR

9.1 Your data is stored securely and is only used with regards to your booking. Your information will never be passed onto a 3rd party. If you receive an email from us and do not wish to be on our mailing list you can opt out at any time. Payment details are not stored or seen by us and are only used for the purpose of you creating a booking through Stripe. We hold a copy of the 2016 GDPR policy which you are welcome to view.